lewpbrown

Lew Brown

Quality engineering and business intelligence. Twelve years where data, software and operations meet, the last three spent owning quality across the bulk of our client work. I map the critical paths, test them by hand, then build the automated regression suites, and hold final say on go/no-go for what I cover. On the data side, I pull a business's scattered systems into one source of truth and build the platforms and automations that turn it into decisions, not just another dashboard.

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12+
Yearsacross data, software and operations
3 yrs
Qualityowned end to end as the release gate
10
Systemsunified into one automated reporting platform
2
Promotionsinternal, at Qantas and Atomix
01 / Work history

Experience

6 roles · 2 internal promotions
Atomix
FEB 2025 – JUN 2026
Promoted
Lead, Business Intelligence & Transformation

Promoted into a newly created senior role to drive transformation across the business: a data driven operating model and oversight of QA delivery.

Architected and delivered a centralised, agentic reporting platform that pulls the Zoho suite, Xero and third party APIs into one automated weekly clients and operations report: invoicing and forecast, billable utilisation, project and client health, resourcing, support, sales and security, generated on an OpenClaw layer
Lifted the project data that scheduling and reporting actually run on from around 10-15% to past 95% for assigned work hours and around 75% for due dates, by socialising, monitoring and enforcing standards against decades of inconsistent practice, making reliable resource scheduling and honest project health reporting possible
Built and maintained the BI dashboards leadership runs on: financial performance, support desk KPIs, invoiced versus uninvoiced hours, and client tier analysis
Owned the quality bar on the bulk of the team's client work with final say on go/no-go: automated our Key Functionality Checklist process into generated regression suites, led the move from Ghost Inspector to Playwright for tighter control and lower cost, and directed a QA analyst I recruited and mentored
Built the automated suites to be trustworthy, stripping out the brittle inferred selectors and over eager assertions that produce false failures, so they caught real regressions instead of noise
Retained ownership of myUB through promotion and was made its product owner
Designed two internal compliance automations and owned them end to end: set the business rules, wrote the SQL that powered them, drove the new procedures into how teams worked, and reviewed results to keep compliance climbing. One kept individuals on top of their time logs with a daily overview for leadership, while the other swept every project each week for missing hour assignments, due dates and invoicing gaps and pinged each PM with one-click fixes
Drove AI accelerated delivery with Claude and Claude Code, and built and shared internal tooling so the rest of the team could work the same way
Atomix
MAR 2023 – FEB 2025
QA Engineer & JavaScript Developer

Owned quality across the agency's client web projects, and built software hands on, including the flagship product I developed solo from scratch.

Acted as the release gate on the agency's client web projects: functional, cross browser and accessibility testing to WCAG AA, where nothing shipped until it met standard
Created and maintained Key Functionality Checklists for each site, mapping every critical path that has to be re-verified whenever anything changes (plugin updates, new features, template changes), and ran them by hand against every release
Tested complex business logic and full user journeys across third party integrations (Magento, HubSpot, Yotpo), and built the high performance vanilla JavaScript integrations with those same systems
Began sole development of myUB, the UBlockout customer support hub, hand writing the entire framework free codebase in vanilla JavaScript
Ryderwear
OCT 2020 – JUL 2021
Data Analyst
Automated dashboard creation and VBA macro based reporting, plus monthly sales and operational reporting
Sales forecasting, NPS performance tracking, and customer segmentation through RFM analysis
HenderCare
JUL 2019 – SEP 2020
Administrator / Analyst
A four week contract extended to fifteen months: large scale data cleansing and migration, UAT and feature testing
Represented the business at daily third party developer stand ups, and produced training material and procedure guides
Qantas
JUL 2014 – NOV 2018
Promoted
Business Analyst

Promoted from Customer Care Executive into a Business Analyst role created through a transformation that cut the contact centre's executive headcount. The department later moved under the Customer Journey business unit.

Owned reporting and process improvement across Customer Care and Baggage Services, the two post-travel contact centres, which were sister departments under common management
System administrator for the Resolve CRM, with operational reporting for multiple teams and stakeholder reporting decks across the Qantas Group
Customer insight reporting from system data and raw text analysis
Represented Customer Care and Baggage Services through a multi year Customer Journey transformation that replaced the Resolve CRM with Salesforce as a single source of truth, authoring a large share of our requirements across dozens of hours of workshops, then flying to Manila as one of a small team to stand up the new contact centre
Qantas
JUL 2011 – JUL 2014
Customer Care Executive

Predominantly contact centre work, resolving customer issues by phone, email and mail, with the back office responsibilities that led to the analyst role.

Consistently among the team's highest performers
Designed and ran a proactive communications initiative that cut agent effort on a recurring issue from hours to minutes
Built and maintained the team's response template library and trained new staff
02 / Capabilities

How I work

Four areas
01

Quality Engineering

I'm the last yes or no before something ships, and I put my name on it. I work out the paths that have to keep working, check them by hand every release, then automate the ones worth it. Knowing what to test, and catching what a passing build hides, is what takes experience.

Regression suites · Accessibility (WCAG AA) · Cross browser · Playwright · Ghost Inspector
02

Business Intelligence

Deciding what is worth measuring, spotting when a number is lying, and turning a contradictory pile of operational data into something a person can act on. The chart is the easy last step.

Zoho Analytics · SQL · MySQL / MariaDB · ETL · Forecasting
03

Transformation & Automation

Understanding how a business actually works, then cutting the waste and manual grind that slow it down, so the team gets further, faster.

OpenClaw · Process design · REST APIs · Zoho ecosystem · Migrations
04

Product & Platform

Building customer facing apps and internal tools by hand, so they are fast, own their data, and stay usable by the people who aren't engineers and have to live in them.

Vanilla JS · Node / Serverless · Stripe · Neon · Magento
03 / Selected work

Recent highlights

Built end to end
Release gate · manual testing to automation · cross-site team

Quality Engineering at Atomix

Owning quality across the agency's client web projects · three years

Over three years I worked on quality across Atomix's client web projects, first as an engineer on the release gate, then as the Lead who evolved the approach. I built and maintained the bulk of the Key Functionality Checklists that map the critical paths to re-verify whenever anything changes (plugin updates, new features, template changes), run by hand against every release.

The step change came in my senior tenure: I took the team off manual testing and into automated end to end regression suites in Ghost Inspector, then, through regular catchups with the broader QA team across our Adelaide and Sri Lanka groups, explored and initiated the move to Playwright for tighter control and lower cost, overseeing the build with the analyst I had recruited and mentored, who stepped into my former role. Throughout I held final say on go/no-go on the bulk of the code that shipped.

Manual testing → automated regression suites Ghost Inspector → Playwright migration Functional, cross browser and WCAG AA accessibility Go/no-go on the bulk of client releases Recruited and mentored a QA analyst
PlaywrightGhost InspectorRegression testingWCAG AACross browser

Spanning my time at Atomix as QA Engineer and then as Lead, where ownership of the team's quality delivery became part of a newly created senior remit.

04 / AI

Working with AI

Used daily, with judgment

AI runs through most of my recent work. I build with Claude and Claude Code every day, design agentic workflows, and have written Claude skills the rest of the team uses for test suite and checklist generation. At Atomix I built AI into how we actually worked, including tracking real usage and cost so the spend stayed accountable rather than hand waved.

The harder skill is knowing where it belongs. AI is enormous leverage on the mechanical parts of a job, and a real liability the moment it is trusted to make a decision. I use it to move faster and reach further, then bring experience to bear on what is actually right. It amplifies the person doing the work. It does not replace the part that has to be accountable for the outcome.

“A computer can never be held accountable, therefore a computer must never make a management decision.”

IBM internal training presentation, 1979

In practice

  • Claude and Claude Code, daily, for building and analysis
  • Agentic workflows on OpenClaw, with custom skills shared across the team
  • Operate a multi agent AI development pipeline as the product owner, scoping the work, reviewing every change, and holding the final say on what ships
  • AI built into the operating model, not just the tooling
  • Tracked AI spend by owner and API key, so nobody had to guess what it cost
  • The judgment, and accountability for it, kept with a person
05 / Background

About

Adelaide, SA

I work where data, development and operations overlap, drawn to the problems that sit between systems, where the insight is hiding and nobody has looked yet. Over twelve years across contact centres, e commerce, healthcare and digital agencies, I've built the reporting platforms, dashboards and automations that turn operational noise into decisions a business can act on.

Most recently I led business intelligence and transformation at Atomix, where I built an automated reporting platform from scratch and owned the products clients rely on. I work autonomously across a broad technical remit and care about work that is both rigorous and well made.

I build primarily in vanilla JavaScript, and I do it deliberately: fast, maintainable, and free of unnecessary abstraction. I want to leave behind systems that still make sense once I have gone.

Location
Adelaide, SA 5000
Available
Immediately, full time or contract
Résumé
View online · PDF
LinkedIn
lew-brown
GitHub
github.com/lewpbrown
CodePen
codepen.io/lewpbrown
06 / Contact

Let's talk.

Open to the right opportunity. The quickest way to reach me is email, and I reply promptly.

lew@lewpbrown.com› 0405 951 858› LinkedIn› GitHub›